The purpose of this policy is to describe and regulate the way NEPCon handles disputes related to NEPCon-certified clients or NEPCon activities. Disputes are divided into two broad categories: complaints and appeals. Within the context of this policy, the term grievance is considered to be synonymous with complaint – with grievances to be handled in the same manner as complaints. Appeals are defined as issues raised by NEPCon-certified clients or applicants against NEPCon's certification decisions. Complaints are defined as any other disputes raised by any individual or organisation.

 

Approved by

Peter Feilberg, NEPCon Executive Director
17 April 2017

 

Below are our dispute resolution policy in English and other languages.